Best practices on ICT Standards Implementation - ATT Systems Group case study

“Technology evolution is so fast that if we don’t learn to change, it will eventually force us to change or worse, we have no chance to change and get eliminated from the competition.” 
Kenny Teo, CEO, ATT Systems Group

Part 1

In 2017, the spotlight shone on standards and the benefits it can bring to businesses of all nature. For organisations with decision-makers already familiar with the topic and its processes, the road to implementing standards can be a fairly smooth one.  

However, this is rarely the case. It takes time for business processes, systems and control to be put into place and not all organisations will realise the benefits from the start. One of the challenges companies like ATT Systems Group (ATT) – a solutions provider of Queue Management Solutions, Security System, Traffic Management Solutions and Systems Integration – faced in the digital era lies in workplace culture. 

Overcoming learning and culture barriers
Given the fast-paced, constant influx of information and technological advancements, many will find it hard to keep their skills up-to-date. Building a learning culture in the workplace is the first step in ensuring employees and team members have the right capabilities for their job and remain motivated and committed to delivering quality work. 

As learning capabilities are tested, organisations will also realise the rising need to overcome resistance to change. ATT points out that people get too comfortable amidst a stable system to embrace change. Some perceive that change is time-consuming and at times, even troublesome. Complacency must be eliminated from workplace culture as it will make it difficult to integrate new processes and practices. 

“Technology evolution is so fast that if we don’t learn to change, it will eventually force us to change or worse, we have no chance to change and get eliminated from the competition,” said Mr Kenny Teo Chin Tiong, CEO of ATT Systems Group.

Change starts with talent
While the conversation surrounding talent has seemingly quietened down in recent months, the issues – specifically the lack of talent – are very much still real. In fact, having a learning culture in the workplace might be harder to achieve if organisations are short of talent capable to initiate and lead the digital transformation. 

According to Mr Teo, it helps to have talented individuals who have the vision to leverage on the digital transformation seeing how it has a positive impact on innovation, efficiency and productivity. For businesses to advance further, much more thought must be given in the areas of attracting and retaining key talents. 

As information security breaches and cyber-attacks become more prominent, he said it takes a team effort to transform and cope with the market trends, information security threats, governmental regulations and global standards. When people start to see clearly these demands and adherence to standards become imperative, the decision to adopt standards becomes more natural.

Dispelling the myths on standards adoption 
“Taking our industry into account, one common misconception about information security standards is these standards are meant only for the IT experts. There was a lack of understanding about how it encompasses all aspects of the organisation and how respective departments are interdependent to achieve information security for the whole organisation,” shared Mr Teo.

Many businesses also underestimate the implementation timeline for standards. It took ATT approximately 12 months for the complete execution and implementation of the chosen standards to stabilise. Initially, employees had estimated the process to take three months. Clearly, it was not a short-term affair and commitment from management should be a pre-requisite for anyone looking into the adoption of standards.

Written by Arcis Communications

Published on 25 January 2018